Integrated Voice and Data
A reliable phone line is your
business’s primary link to the world. Now you can enjoy Westel’s dependable
phone and data service combined on one single connection. Westel Integrated
Service is a comprehensive package of business lines with advanced business
features and dynamic data delivered over a single connection.
Benefits of Integrated
Voice and Data
- High-quality local phone
service at an affordable rate
- Data that dynamically
allocates (less voice MORE data)
- Flexibility to grow as your
business grows
- Works with your existing
phone
Features of Integrated
Voice and Data
- Fax machine support
- Caller ID, Call Forwarding,
Call Transfer
- Reduced long distance and
international rates
- 24/7 network-based monitoring
and Customer Care Center
PRI (Primary Rate Interface)
Westel offers Primary Rate
Interface (PRI) capability to help your business boost productivity.
PRI technology connects customers
directly to our local network, and offers high-speed, high-capacity digital
connectivity, intelligent call handling and Caller ID functionality. It is
ideal for business offices already deploying a PBX, or for large call centers.
PRI provides a powerful local
access service and clear digital voice quality all on a single T-1 line — all
without the additional expense of multiple dedicated circuits.
Benefits of PRI Trunking
- Increased efficiency and
improved quality
- Enhanced voice capabilities
at an affordable price
- Uses existing standard phone
cabling
- Extends the life of existing
PBX systems
- 24/7 local, expert support
and service
- Ideal for Call Center
applications
Features of PRI Trunking
- High-speed, two-way bandwidth
- Single phone line can have
multiple numbers
- Fast, error-free
transmissions
- Dynamically allocated
channels
Hosted Voice
Westel’s Hosted Voice solution delivers a powerful, fully
featured phone system in the cloud without the up-front cost of a traditional PBX. It
enables you to make unlimited local and long-distance calls using one broadband
connection.
Hosted Voice is designed as a unified communications solution to keep you
connected to your customers and your employees no matter where your business
takes you. And we will stand behind the quality of your calls with local service
you can always count on.
Benefits of Hosted Voice
- Predictable billing
- PBX functionality without
the associated up-front equipment costs
- 24x7 technical support
- No equipment to maintain
Features of Hosted Voice
- Automated attendant
- Easy management and
administration
- Unlimited local and long
distance calling
- Redirect calls to your mobile
phone
- Receive voicemail in your
e-mail inbox
Call Center as a Service
Provide superior customer
experience and service with Call Center as a Service. Integrated with Westel’s
Hosted Voice Solution, Call Center as a Service provides a scalable call center
solution that is easy to deploy and use. Hosted in the cloud, it eliminates up
front equipment costs and easily scales as your call center grows.
- Anywhere agents – Your agents
are no longer tied to a single location; easily monitor and manage local
and remote agents.
- Flexibility – Automatically
re-route customer calls to an alternate call center or site to during peak
hours, holidays or if your primary site is not reachable.
.
Benefits and Features of Call Center as a Service
- Flexibility to grow and
provide an exceptional customer experience at a fraction of the cost of
premise-based systems.
- Cost Effective – No upfront
capital expenditures to spend. All call queuing is handled in the cloud,
reducing your trunking costs. Eliminate application obsolescence issues
and allow agent flexibility with support for home-based agents.
- Scalable – Manage seasonal
Call Center staffing with the ability to easily add agents and
supervisors.
- Full Feature Set – Features
include configurable call routing capabilities, call recording, advanced
IVR solutions, quality management call mining, reports and call center
analytics allowing for total management and control of your call center.
- Enhanced voice capabilities
at an affordable price
- Uses existing standard phone
cabling
- Extends the life of existing
PBX systems
- 24/7 local, expert support
and service
- Ideal for Call Center
applications